Returns & Exchanges Policy – WatchEra

At WatchEra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we aim to provide a simple and fair return & exchange process.

Eligibility for Returns & Exchanges

We accept returns or exchanges for:

• Unused and unworn watches

• Watches in their original condition

• Items returned with original packaging, box, tags, and accessories

• Products returned within 30 days of purchase

The watch must not show signs of wear, damage, scratches, or misuse.

Please include a copy of your invoice/order details and clearly mention the reason for returning or exchanging the item.

Return Shipping

• Customers must send return parcels using a traceable courier service.

• The return shipping cost is the customer’s responsibility unless the item received is defective, damaged, or incorrect.

• Delivery charges are non-refundable.

Refund Processing Time

Refund requests are processed within 7 working days after WatchEra receives and inspects the returned item.

Refunds will be processed according to our Refund Policy and applicable order conditions.

Return/Exchange Shipping Address

Please contact WatchEra before sending any return or exchange parcel to receive the correct return instructions and shipping details.

WatchEra – Consumer Returns Department
Karachi, Clifton, Dhali Colony, near Alzan Braini
Pakistan

How to Return or Exchange an Item

1. Contact WatchEra

Before sending your item back, contact us through WhatsApp or email and provide your order details and reason for the return or exchange.

2. Pack the Watch Securely

Place the watch, original box, packaging, tags, accessories, and any other items received with the order securely inside the package.

3. Ship Your Package

Once your return request is approved, send the package using a traceable courier service to the return address or instructions provided by WatchEra.

4. Inspection & Processing

Once we receive the returned item, our team will inspect it to ensure it meets the return and exchange requirements.

If approved, we will proceed with the applicable exchange or refund.

Items Not Eligible for Return

Returns or exchanges may not be accepted for:

• Watches that have been worn or used.

• Watches with scratches, damage, or signs of misuse.

• Items missing their original packaging, box, tags, or accessories.

• Products damaged after delivery due to improper handling.

• Items returned without prior contact or approval from WatchEra.

Need Help?

If you have any questions about returns or exchanges, we’re here to help:

📧 Email: samreensheikh122@gmail.com
📞 WhatsApp: +92 321 4908087
🌐 Website: watchera.shop
📍 Address: Karachi, Clifton, Dhali Colony, near Alzan Braini